Booking an Air Source Heat Pump Service Near Petersfield: Questions to Ask

Servicing is a booking question first

If you have an air source heat pump in Petersfield, start with the records supplied with the installation. This guide helps you identify whom to ask about servicing and prepare questions before booking.

Ask the people who know the system first

• Your installer, if you still have their details: ask whether they offer servicing and what it covers.
• The manufacturer's documents and guarantee. Servicing terms may be part of the guarantee, so check them before booking someone else.
• Any commissioning paperwork from the installation. It tells a new engineer what was fitted.

Gather before you ring

• Make and model of the indoor and outdoor parts.
• Installation date and the installer's name.
• Any manual, guarantee card and paperwork you were given.
• A note of anything you have noticed, such as unusual noises, error messages or changes in comfort, in plain words.
• If you have a hot water cylinder connected to it, its make as well.

Questions to ask a provider

• Do you service my make of heat pump?
• What does your service include, and what would be extra?
• Will you look at the connected hot water cylinder, or is that separate?
• What record or report will I receive afterwards?
• If you find a problem, will you quote before doing the repair?
• Are you registered with a scheme that applies to this work, and how do I check it?

If you are hoping for any grant or funding on a new installation, check the current rules on GOV.UK before you book and ask the installer to put what is covered in writing.

Comparing providers

Use the same questions for each provider and ask for the answers in writing. Our guide to choosing a heating engineer in Petersfield has a general checklist, and if you also run an oil boiler, see booking an oil boiler service.